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Business Services Training Package Subjects

The following is a list of Business Services Training Package modules available using WebTrain based Learning Management Systems.

Business Services Training Package

Certificate I Business Services Modules (BSB07)

BSBOHS201A - Participate in OHS Processes


BSBADM101A - Use Business Equipment and Resources
BSBCMM101A - Apply Basic Communication Skills
BSBIND201A - Work Effectively in a Business Environment
BSBITU101A - Operate a Personal Computer
BSBITU102A - Develop keyboard skills
BSBLED101A - Plan Skills Development
BSBSUS201A - Participate in Environmentally Sustainable Work Practices
BSBWOR202A - Organise and Complete Daily Work Activities

Certificate II Business Services Modules (BSB07)

BSBOHS201A - Participate in OHS Processes


BSBCMM201A - Communicate in the Workplace
BSBCUS201A - Deliver a Service to Customers
BSBIND201A - Work Effectively in a Business Environment
BSBINM201A - Process and Maintain Workplace Information
BSBINM202A - Handle Mail
BSBINN201A - Contribute to Workplace Innovation
BSBITU201A - Produce Simple Word Processed Documents
BSBITU202A - Produce Excel Spreadsheets
BSBSUS201A - Participate in Environmentally Sustainable Work Practices
BSBWOR201A - Manage Personal Stress in the Workplace
BSBWOR202A - Organise and Complete Daily Work Activities
BSBWOR203A - Work Effectively With Others
BSBWOR204A - Use Business Technology

Certificate III Business Services Modules (BSB07)

BSBADM303B - Produce Text from Audio Transcription
BSBADM307B - Organise Schedules
BSBADM311A - Maintain Business Resources
BSBCMM301A - Process Customer Complaints
BSBCUS301A - Deliver and Monitor a Service to Customers
BSBDIV301A - Work Effectively With Diversity
BSBINM301A - Organise Workplace Information
BSBINM302A - Utilise a Knowledge Management System
BSBITU303A - Design & Produce Text Documents
BSBITU306A - Design & Produce Business Documents
BSBITU307A - Develop Keyboarding Speed & Accuracy
BSBMED302B - Prepare & Process Medical Accounts
BSBMED303B - Maintain Patient Records
BSBMED304B - Assist in Controlling Stocks and Supplies
BSBMED305B - Apply the Principles of Confidentiality, Privacy and Security
BSBPRO301A - Recommend Products and Services
BSBWOR301A - Organise Personal Work Priorities & Development
BSBWRT301A - Write Simple Documents

Certificate I Business Services Modules

BSBCMN101A Prepare For Work
BSBCMN102A Complete Daily Work Activities
BSBCMN103A Apply Basic communication Skills
BSBCMN104A Plan Skill Development
BSBCMN105A Use Business Equipment
BSBCMN106A Follow Workplace Safety Procedures
BSBCMN109A Follow Environmental Work Practices

Certificate II Business Services Modules

BSBCMN201A Work effectively in a business environment
BSBCMN202A Organise and complete work activities
BSBCMN203A Communicate in the workplace
BSBCMN204A Work effectively with others
BSBCMN205A Use business technology
BSBCMN206A Process and maintain workplace information
BSBCMN207A Prepare and produce financial/ business documents
BSBCMN208A Deliver a service to customers
BSBCMN209A Provide information to clients
BSBCMN210A Implement improved work practices
BSBCMN211A Participate in workplace safety
BSBCMN212A Handle mail
BSBCMN213A Produce simple word processed documents
BSBCMN214A Create and use simple spreadsheets
BSBCMN215A Participate in environmental work practices

Certificate III Business Services Modules

BSBCMN301A Exercise initiative in a business environment
BSBCMN302A Organise personal work priorities
BSBCMN304A Contribute to personal skill development and learning
BSBCMN305A Organise workplace information
BSBCMN306A Produce business documents
BSBCMN307A Maintain business resources
BSBCMN308A Maintain financial records
BSBCMN309A Recommend products and services
BSBCMN310A Develop and Monitor a service to customers
BSBCMN311A Maintain Workplace Safety
BSBCMN312A Support innovation and change
BSBCMN313A Maintain environmental procedures
BSBEBUS403A Communicate Electronically
BSBEBUS409A Lead and Facilitate E-Staff
BSBFLM302A Support leadership in the workplace
BSBFLM303A Contribute to effective workplace relationships
BSBFLM303B Contribute To Effective Workplace Relationships
BSBFLM304A Participate in work teams
BSBFLM305B Support Operational Plan
BSBFLM306B Provide Workplace Information and Resourcing Plans
BSBFLM309A Support continuous improvement systems and processes
BSBFLM309B Support Continuous Improvement Systems and Processes
BSBFLM311B Support A Workplace Learning Envorinment
BSBFLM312A Contribute To Team Effectiveness
BSBMKG301A Research the market
BSBMKG302A Identify marketing opportunities
BSBMKG303A Draft an elementary marketing audit report
BSBSLS301A Develop product knowledge
BSBSLS302A Identify sales prospects
BSBSLS303A Present a sales solution
BSBSLS304A Secure prospect commitment
BSBSLS305A Support post-sale activities
BSBSLS306A Self-manage sales performance
BSBADM302A Produce texts from notes
BSBADM303A Produce texts from audio transcription
BSBADM304A Design and develop text documents
BSBADM305A Create and use databases
BSBADM306A Create electronic presentations
BSBADM307A Organise schedules
BSBADM308A Process payroll
BSBADM309A Process accounts payable and receivable
BSBADM310A Maintain a general ledger


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